Privacy Policy
Effective Date: [July 2026]
At Ellis J Counselling, I am committed to protecting your privacy and handling your personal information with care, confidentiality, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
What Information I Collect
If you contact me or book counselling, I may collect:
Your name
Email address
Telephone number
Information you choose to share in your enquiry
Emergency contact details (where appropriate)
GP details (where appropriate)
Brief session notes to support your therapy
How your information is used
Your information is used to:
Respond to your enquiry.
Arrange appointments.
Provide counselling services.
Maintain accurate client records.
Meet my professional and legal obligations.
Your information will never be sold or shared for marketing purposes.
Confidentiality
Everything you share during counselling is treated as confidential.
Confidentiality will only be broken where there is a legal or ethical obligation, including:
Serious risk of harm to yourself.
Serious risk of harm to another person.
Concerns regarding the safety of a child or vulnerable adult.
Where disclosure is required by law or court order.
Where possible, I will always discuss this with you first.
How your information is stored
Your personal information is stored securely using password-protected systems and secure storage. Only I have access to your records. Client records are retained in line with professional guidelines before being securely destroyed.
Cookies
This website may use cookies to improve your browsing experience and to understand how visitors use the website. You can control or disable cookies through your browser settings.
Your rights
Under UK GDPR, you have the right to:
Access the personal information I hold about you.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Restrict or object to certain processing.
Withdraw consent where consent is the legal basis for processing.
Lodge a complaint with the Information Commissioner's Office (ICO).
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact Joanna Ellis at Ellis J Counselling.
📞 07984 358699
✉️ joannaellis58@googlemail.com
Instagram: joannaellis9
Facebook: https://www.facebook.com/profile.php?id=61588429111136
Website Enquiries
Information submitted through the contact form is used solely to respond to your enquiry and arrange counselling appointments where appropriate. It will never be shared with third parties for marketing purposes.